Which customer communication channels does Sentio AI support?
Sentio AI currently receives customer conversations through WhatsApp, LINE, WeCom and Telegram. Facebook, Instagram and Google are acquisition sources rather than reception channels.
OMNICHANNEL CUSTOMER CONVERSATIONS
Never miss a customer message or follow-up
Keep customer conversations together while AI handles routine questions, remembers context and alerts sales at key moments.
✓ Four supported reception channels✓ Understand text, voice and conversation context✓ Keep sales in control of important decisions
Frequently asked questions
Does Sentio AI completely replace salespeople?
No. Teams can let AI handle routine questions, organize customer context and prepare replies, while salespeople or managers take over negotiation, payment, contracts and other important decisions.
Does the conversation continue when a customer changes messaging apps?
Sentio is designed to connect a customer’s conversations across channels, so sales can see known needs, concerns and shared material instead of asking the customer to repeat everything.
What kinds of teams are a good fit for Sentio AI?
Sentio is worth evaluating when customers mainly talk through WhatsApp, LINE, WeCom or Telegram, when deals need multiple follow-ups, or when a team needs one view of multiple sales accounts and customer records.