1. Eligibility and authority
You must have authority to accept these terms for yourself or your organization and use the website and services only for lawful business purposes.
2. Accounts and demos
Provide accurate information and protect account access. Demos, test features and website descriptions are for evaluation and do not guarantee features, outcomes or launch dates.
3. Acceptable use
Do not attack or bypass security, scrape at scale, submit unlawful or infringing content, impersonate others or use the service to harass customers. You must have a lawful basis and any required consent to process customer data and send messages.
4. AI output and human judgment
AI analysis, translations and reply suggestions may be incomplete or inaccurate. Pricing, contracts, payments, health, financial, legal and other important decisions require review by authorized and qualified people. Sentio AI does not guarantee sales outcomes.
5. Third-party platforms
When connecting WhatsApp, LINE, WeCom, Telegram, Google, Meta, TikTok or other services, you must follow their rules. Sentio AI does not control third-party outages, account restrictions or policy changes.
Customers may connect only Meta business assets that they are authorized to manage. Customers are responsible for maintaining lawful authority, permissions and instructions for connected Pages and customer conversations.
Sentio AI may suspend or disconnect an integration if authorization is revoked, invalid or presents a security or policy risk.
6. Fees, renewal, cancellation and refunds
Plans, currency, taxes, usage, setup fees, renewal, cancellation and refunds are governed by the order, quote or written agreement. Except where agreed in writing or required by law, setup, implementation and current-term service fees are generally non-refundable once incurred.
7. Data and confidentiality
Each party must protect non-public information received through the relationship. Personal data is handled under the Privacy Policy, and customers remain responsible for lawful instructions, data sources and channel authorization.
8. Intellectual property
Sentio AI software, brands, designs and documentation belong to Sentio AI or its licensors. Customers retain rights in lawfully provided data and content and grant only the limited rights needed to provide the service.
9. Availability and changes
We use reasonable efforts to maintain service but do not promise uninterrupted availability. Security work, maintenance, third-party failures and force majeure may affect service. Material product or pricing changes are notified as required by contract or law.
10. Limitation of liability
To the extent permitted by law, Sentio AI is not liable for indirect, incidental or consequential loss. Unless a written agreement says otherwise, aggregate liability is limited to service fees actually paid in the 12 months before the event giving rise to liability.
11. Suspension and termination
We may suspend service for unlawful use, security risk, material breach or overdue payment as permitted by law or contract. Data export and deletion after termination follow the agreement and Privacy Policy.
12. Governing law and disputes
Unless a written agreement states otherwise, these terms are governed by the laws of the People’s Republic of China. Disputes should first be negotiated in good faith and, if unresolved, submitted to a competent court where Sentio AI is registered.
13. Contact
Questions about these terms can be sent to official@sentioai.cc.